Refund Policy
At Comella's, customer satisfaction is a top priority. We take pride in delivering professional detailing services with care, quality, and attention to detail. Because detailing is a service-based business, refunds are subject to the following policy:
Service Satisfaction
• If a client is unsatisfied with the completed service, they must notify us within 24 hours of service completion.
• We do not offer cash refunds for completed services; however, we may provide a complimentary re-service or partial credit at our discretion, provided the concern is valid and directly related to our workmanship.
• Dissatisfaction due to unrealistic expectations (e.g., permanent damage, deep scratches, or stains that cannot be corrected through detailing) does not qualify for a refund.
Deposits and Prepayments
• Any deposits made to secure an appointment are non-refundable, but may be credited toward a future appointment if cancellation/rescheduling occurs within the allowed timeframe per our Cancellation Policy.
• Prepaid packages or gift certificates are non-refundable, but are fully transferable to another person.
Cancellation and No-Show Refunds
• Cancellations made with at least 48 hours’ notice may receive a full credit toward a future appointment.
• Cancellations made with less than 48 hours’ notice will result in a forfeiture of the deposit.
• No-shows (failure to appear without notice) forfeit the full deposit or prepaid amount with no refund.
Service Limitations
• Detailing services are performed on a “best effort” basis. Some conditions (oxidation, permanent stains, deep scratches, severe pet hair, smoke odor, etc.) may not be fully correctable. Clients are informed in advance of limitations whenever possible.
• Refunds will not be issued for services where the expected result was unachievable due to the condition of the vehicle, previous damage, or failure to disclose issues before service.
Product Liability
• We use industry-exceeding professional products. In the rare case of an adverse reaction to products used, we will work with the client to resolve the matter, but liability is limited as outlined in our Terms & Conditions. Refunds will not be issued for issues outside of our control.
Refunds for Overpayment or Billing Errors
• If a client is accidentally charged more than the agreed service amount, a full refund of the overpaid amount will be issued immediately to the original payment method.
Final Authority
• All refund or re-service requests are handled on a case-by-case basis. Management reserves the right to determine the fairness of any request and make the final decision.